Comments on: Are You Selling or Phishing? http://bankingkismet.wordpress.com/2007/07/18/are-you-selling-or-phishing/ Financial Services in a Web 2.0 world Tue, 01 Dec 2009 18:27:19 +0000 http://wordpress.com/ hourly 1 By: gpasley http://bankingkismet.wordpress.com/2007/07/18/are-you-selling-or-phishing/#comment-5 gpasley Fri, 27 Jul 2007 01:53:46 +0000 http://bankingkismet.wordpress.com/2007/07/18/are-you-selling-or-phishing/#comment-5 Fortunately, my bank never calls. Unfortunately, mortgage brokers do. In those cases, I find that answering the phone in Spanish helps. When the Spanish speaking rep calls back, I answer in English. That's a lot more fun than just hanging up. Fortunately, my bank never calls. Unfortunately, mortgage brokers do. In those cases, I find that answering the phone in Spanish helps. When the Spanish speaking rep calls back, I answer in English. That’s a lot more fun than just hanging up.

]]> By: rshevlin http://bankingkismet.wordpress.com/2007/07/18/are-you-selling-or-phishing/#comment-2 rshevlin Thu, 26 Jul 2007 18:43:21 +0000 http://bankingkismet.wordpress.com/2007/07/18/are-you-selling-or-phishing/#comment-2 And therein lies the beauty of caller ID. Funny thing is, when my bank calls, and I can see its them -- I don't even answer. But you raise an issue that has no easy answer. Would you prefer that your bank make your acct info available to anybody w/in the firm that wants to call you to pitch a product? Or maybe just have one person -- like an acct manager -- have access to the account info, but who has limited knowledge of the products and would have to refer you off to someone else if you were interested. Which wouldn't be a great customer experience either. No easy answer here. And therein lies the beauty of caller ID. Funny thing is, when my bank calls, and I can see its them — I don’t even answer.

But you raise an issue that has no easy answer. Would you prefer that your bank make your acct info available to anybody w/in the firm that wants to call you to pitch a product?

Or maybe just have one person — like an acct manager — have access to the account info, but who has limited knowledge of the products and would have to refer you off to someone else if you were interested. Which wouldn’t be a great customer experience either.

No easy answer here.

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